Richardson Ottoman

Returns

Our no surprises return policy allows you to buy with confidence. If you need to exchange, cancel, or return your order within the first 30 days of delivery, the only thing you are responsible for is the return shipping.

MANUFACTURER'S WARRANTY RECLINING MECHANISMS AND SPRINGS: Bradington-Young warrants to you, the original retail purchaser, protection against defective materials or workmanship for a period of five (5) years from the original date of purchase, based on reasonable use. Bradington-Young will, at its discretion, repair or replace the part of the mechanism that is defective. After the first year of use, the mechanism warranty covers replacement parts only and does not cover any associated labor or shipping costs.

FRAME PARTS: Bradington-Young warrants to you, the original retail purchaser, protection against materials or workmanship for the useful life of the product, as long as it remains upholstered in the original covering and is used under normal conditions. BradingtonYoung will, at its discretion, repair or replace the part that is defective. After the first year of use, the frame warranty covers replacement parts only and does not cover any associated labor or shipping costs.

FILLING MATERIALS: Bradington-Young warrants to you, the original retail purchaser, protection against defective materials or workmanship of the inside back filler, padding and other filling materials for a period of one (1) year from the date of original retail purchase. Compression of filling materials with use is normal and should not be considered loss of resiliency.

CUSHION CORES: Bradington-Young warrants to you, the original retail purchaser, protection against abnormal loss of resiliency for the useful life of the product, as long as it remains upholstered in the original covering and is used under normal conditions. Some softening and flattening of the foam core and fiber/feather wraps should be expected and will not be considered defective. After the first year of use, the cushion core warranty covers replacement cores only and does not cover any associated labor or shipping costs.

POWER RECLINE: Bradington-Young warrants to you, the original retail purchaser, protection against a defective power recline mechanism for a period of (3) years from the date of original retail purchase. Bradington-Young will, at its discretion, repair or replace the part of the mechanism that is defective. After the first year of use, the mechanism warranty only covers replacement parts and does not cover any associated labor or shipping costs. Please understand that Bradington-Young will invoice you for the new parts but will be glad to credit you for the old parts if returned within 30 days.

BATTERY PACK (POWER RECLINER OPTION): Bradington-Young warrants to you, the original retail purchaser, protection against a defective battery pack associated with the power recliner option for a period of one (1) year from the original date of purchase. The mechanism warranty only covers replacement parts and does not cover any associated labor or shipping costs. Battery pack cycle will vary based on use and the use of the USB for devices. Battery packs recharge in 8 hours and can retro-fit to past motors and control boxes (cable needed). More battery pack information can be found on our website, www.bradington-young.com.

CLAIMS: To make a claim under this Warranty, contact the dealer from whom the product was purchased with your dated proof of purchase. If the dealer finds return to the factory to be necessary, repair or replacement of defective parts will be made through the dealer during the first year at no cost to the customer, except for the cost of packing and shipping to and from the factory. After the first year of purchase, the above warranty covers REPLACEMENT PARTS ONLY and does not cover labor or shipping costs of parts. After the first three years, the mechanism must be returned to Bradington-Young in order to take advantage of the Warranty.

WARRANTY LIMITATIONS: This warranty does NOT include:

The wearing quality, durability, and color fastness of FABRICS OR LEATHERS. Any condition resulting from incorrect or inadequate maintenance, cleaning or care. Any condition resulting from other than ordinary residential wear, or from any use for which the product was not designed. Bradington-Young is NOT responsible for fading or discoloration of leather due to sunlight (direct or indirect) or body oils. Bradington-Young is NOT responsible for pickup and delivery charges for local repairs or inspections under the above warranty. Any condition resulting from the use of an aftermarket cleaning/conditioning product. Bradington-Young's obligation under this Warranty is limited to repair or replacement in accordance with the terms of this warranty. There are no warranties, either expressed or implied, offered by Bradington-Young other than those herein described. Coverage under this Warranty does not include incidental or consequential damages other than the coverage described above. Some states do not allow limitation on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Any questions concerning the product or this Warranty should be addressed to Bradington-Young Attn: Director of Customer Service; 1340 14th Ave Ct SW, Hickory, NC 28602. To avoid problems, written authorization from the factory is needed before the return of merchandise for any reason. All inquiries should be sent to the following address: Bradington-Young, Attention: Parts & Service, 1340 14th Ave Ct Sw, Hickory, NC 28602. Phone: 276-656-3322 and Fax: 1-800-388-2289 or email us at: by@hookerfurniture.com. Authorization for local repairs of goods manufactured by Bradington-Young must be obtained from the Bradington-Young Parts & Service department, prior to repairs.

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