Castaway Reclining Sofa Collection (87") Made to order fabrics

Returns

Our no surprises return policy allows you to buy with confidence. If you need to exchange, cancel, or return your order within the first 30 days of delivery, the only thing you are responsible for is the return shipping.

KLAUSSNER WARRANTY INFORMATION

Since 1963, Klaussner Home Furnishings has been the leading solutions provider to the furniture industry. Our mission is simple: to provide value-driven product, constant innovation, speed-to-market and total customer satisfaction. Through strategic acquisitions, domestic and overseas partnerships and state-of-the-art inventory control and manufacturing/shipping options, Klaussner has created a vertically integrated furniture powerhouse with one of the fastest delivery times in the industry. Asheboro, North Carolina is home for 10 manufacturing plants, one warehouse and one distribution facility as well as the company’s corporate headquarters.

Frames - Lifetime Limited Warranty The frame, upholstered in the original fabric under normal household use and conditioning, is warranted to the original residential purchaser against defects in materials and workmanship for the lifetime of the product.

Springs - Lifetime Limited Warranty The Manufacturer warrants to you that the spring construction in this product is free from defective material and workmanship for the lifetime of the product to the original residential purchaser under normal household use and conditioning.

Reclining Motion Mechanisms - Lifetime Limited Warranty The Manufacturer warrants to you that reclining motion mechanisms will be free from defective materials and workmanship throughout the serviceable life of the original fabric cover of the recliner. Incliner, swivel, and glider mechanisms will be free from defective materials and workmanship for a period of two (2) years from the date of purchase under normal household usage.

Electrical - 1 Year The Manufacturer warrants to you that all electrical products (motors, heating and massage units, hand controls, and air mattress pumps) will be free from defective materials and workmanship for a period of one (1) year from the date of purchase under normal household usage.

Sleeper Mechanisms - 2 Years All sleeper mechanisms will be free from defective materials and workmanship for a period of two (2) years from the date of purchase under normal household usage.

Sealy Posturepedic Mattress - 5 Years The Manufacturer warrants to the original purchaser that the mattress is free from material and workmanship defects for five (5) years from the date of purchase under normal household usage and conditions.

Innerspring, Dreamquest, and Air Mattresses - 2 Years The Manufacturer warrants to the original purchaser that the mattress is free from material and workmanship defects for two (2) years from the date of purchase under normal household usage and conditions.

Standard Seat Cushions - 1 Year The Manufacturer warrants all standard seat cushions against abnormal loss of foam resiliency for one (1) year from the date of purchase to the original residential purchaser. Do not confuse normal softening that occurs in all foam with actual loss of resiliency. The Manufacturer offers several different styles of cushioned seating to achieve the desired comfort and appearance. Seat and back cushions will conform to its user with use and aging. All fiber and fiber foam combinations should be fluffed regularly to retain even distribution of fibers. To keep your new purchase in best condition, we suggest vacuuming and, if reversible, turning the cushions over on a regular basis for prolonged cushion life.

Down Blend Seat Cushions - Lifetime Limited Warranty The manufacturer warrants all down blend (DB) cushions against abnormal loss of foam resiliency to the original residential purchaser for the lifetime of the product. Down blend and polyester blend combinations will over time lose some initial loft and natural wrinkling will occur. This should be considered normal wear and not a loss of resiliency or a manufacturing defect.

Posture Plush and Innerspring (X) Seat Cushions - 3 Years The manufacturer warrants all posture plush (PP) cushions and all innerspring (X) cushions against abnormal loss of foam resiliency for three (3) years from the date of purchase to the original residential purchaser. Do not confuse normal softening that occurs in all foam with actual loss of resiliency.

Fabric - 1 Year Although the mills offer us no warranty, the Manufacturer warrants all upholstery fabrics against defective material and seam slippage under conditions of normal use and prescribed cleaning for one (1) year from the date of purchase. Zippers and stitching are warranted for one (1) year against failing. Visible defects such as rubs, tears, or holes should be reported to the retailer within 30 days after receiving the product. Fabric damage or failure due to chemical treatments applied by the retailer or consumer, heavy soiling, or improper cleaning will void this warranty. For major cleaning, consult with your retailer or a professional furniture cleaning service. Since manufacturers of upholstery fabrics do not guarantee products for wearing quality, color fastness, fabric shrinkage, fiber migration, pilling, wrinkling or stretching, these properties are not covered under this warranty.

Leather - 1 Year On all 100% top grain cowhide leathers and top grain leather/vinyl splits, the Manufacturer warrants the leather against splitting and tearing for one (1) year from the date of purchase under normal household usage. Zippers and stitching are warranted for one (1) year against failing. Visible defects such as rubs, tears, or holes should be reported to the retailer within 30 days after receiving the product. This warranty does not include coverage for natural markings, wrinkling, stretching, or variations in grain or color. These are nature's signatures and prove the authenticity of the leather. These distinguishing marks should not be considered defects. Claims due to cuts, burns, pet damage, damage caused by contact with rough or sharp objects, or damage from acts of God are excluded from this warranty. This warranty also does not cover spills such as acid, dyes, wine, solvents, any corrosive chemicals, ink, paint, or body fluids. The following will void this warranty: evidence of excessive soiling, improper cleaning, abuse, negligence, treating the leather with chemical products applied by the retail dealer or the consumer, as well as fading due to exposure of the leather to the sun, extreme heat, or bright lights.

FOR MORE INFORMATIONS http://www.klaussner.com/warranty.inc

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This sectional is fabulous! It is the most comfortable sectional I have ever sat on. I have an awkward living space and had to have a sectional made. This sectional's quality far surpasses something that I could have just picked out at my local furniture store and for a comparable price! Sofas and sectionals were fantastic to work with and literally took the time to go over EVERY little detail about what I was looking for in a sofa as well as the fabrication of said sofa! It also arrived 4 weeks ahead of the anticipated arrival time. I can't say enough good things about this sofa and company!!! I was hesitant to purchase with them at first because I haven't ever ordered a large customized item like this before, but I definitely won't be hesitant in the future, they will for sure be my go to company for my furniture needs. Thank you, Sofas and Sectionals for all of your hard work, the numerous fabric samples, and making sure I got just what I wanted!!!

OMG! I am so absolutely in love with this sofa!!!! We have had our same sofas for 15 years and our daughter bought this for us as a gift. After reading the one customer review I decided to take a chance and go for it. I am truly truly impressed by the quality of the sofa!! It is so well made & sturdy!!! The sofa bed is comfortable. We are absolutely in love with it! The fabric was right on point! Just beautiful worth the 70.00 extra for sure! The delivery guys were very nice and set it right up for us! This certainly will not be the last time I order from sofas and sectionals!!!! The Klaussner brand especially! Thank you so very much!

Absolutely love my couch. Great quality!!! Beautiful ❤️❤️❤️

We made it a point to buy American made furniture. These couches did not disappoint, we like the quality and smell of the new leather as well.

My husband and I love this sofa. Buying on line sight unseen can be tricky but this sofa is perfect. At first the wrong couch delivered, a mix up at the warehouse, but with help from employees at sofa and sectionals especially Christine it was resolved in a little over a week. We are very pleased.

We give Klaussner a 5 STAR rating!!! We purchased a microfiber sectional 18 years ago & it's still in perfect use today. It was delivered it to us & we couldn't be happier with its excellent manufacturing! It's sturdy & material is still perfect!! Thx Klaussner!!!

First off sofas and sectionals had the best price for this sofa and were so easy to work with. They sent me color swatches twice and were so helpful from the ordering process to the delivery. On to the sofa, they are huge! We ordered two of them b/c we like to use it almost as a sectional but the positive is we can switch the couches so one side doesn’t get too worn. The couches are super comfortable and just wash we were looking for in our family room. We choose a special duty fabric which repels stains and liquids, it very soft and nice. We are very happy with these American made sofas.

Purchased the couch, chair and ottoman 10 years. I am totally elated that 10 years later it's still looks and feels like I just brought it. This couch has moved to four different states and has withstood the test of time. In fact I'm giving it to my son and his wife and getting a new one for myself. I loved that I could customize it. I picked out the couch color and fabric as well as the decorative pillow that came with it. I'm just happy I was able to find it online again. Everyone that sits on this couch tells me how comfortable it is. Needless to say it has seen quite a few naps from several different people over this last decade. Well with the money spent and the wait to have it delivered.

Just love this sofa! Exactly what I hoped for! Great quality and so comfortable! I was a bit skeptical buying on-line but so happy with this purchase! Customer Service is very helpful and delivery was made simple! if your looking for a sofa, buy on this site!

AWESOME SOFA. We love the supportive yet soft cushions. Also, the clean lines and modern look of this beast are very nice on the eye. The leather is soft, supple and genuine. The quality is definitely greater than what you would expect at this price point. We bought one in leather and one in fabric for our new living room and we couldn't be happier with the purchase. Also, Sofas and Sectionals customer service and down-to-earth care is INCREDIBLE. I honestly don't think I have ever dealt with a better customer care team anywhere else online. It is so, so, soooo! refreshing. I will definitely be buying from Sofas and Sectionals again in the future just because of how great their customer service has been with us. This was our first purchase with Sofas and Sectionals and I have definitely been spreading the word and look forward to our next transaction together. Thank you!